Customer Service Specialist


Customer Service Specialist


Core Responsibilities:

  • Obtain accurate information from customers relating to shipment dates and expected date of delivery.
  • Monitor customer scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Communicate to the purchasing department unexpected increases or decreases in demand for products.
  • Setup and maintain customer files.
  • Accurately process customer transactions such as orders, quotes or returns.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Run Reports for Sales, Invoicing, Credits and Postings.
  • Run Reports for Sales, Accounting and Production.
  • Participate in weekly planning meetings with production to determine best delivery dates and revenue plan.


Education and Experience:

  • High school diploma, general education degree or equivalent.
  • Knowledge of administrative procedures.
  • Knowledge of relevant computer applications.


Personal Characteristics:

  • Must have communication skills – verbal and written.
  • Be able to complete problem analysis and problem-solving.
  • Data collection and ordering.
  • Customer service orientation.